Code of Ethics

At Hamgam Sanat Knowledge-Based Company, we — as the company’s human capital — are committed to upholding the following beliefs and values, striving to align our actions and attitudes with them at all times:

1. Respect for our customers — We deeply value our clients and are committed to creating high-quality, safe, effective, and timely products that meet their needs.
2. Courtesy and professionalism — We prioritize politeness and respect in all interactions with our customers and honor their cultural differences and preferences.
3. Integrity and accountability — We promote honesty, mutual respect, trust, and responsibility in our use of the company’s resources.
4. Commitment to quality and timeliness — We perform our duties accurately and on time, follow up on all tasks until results are achieved, and provide constructive feedback to the relevant departments.
5. Collaboration and teamwork — We go beyond formal job boundaries to cooperate respectfully with colleagues, avoid distractions and blame, and focus on collective improvement and the growth of the Hamgam Sanat family.
6. Respect for organizational rules — We recognize company policies as beneficial and commit to following them. When we find them misaligned with the company’s goals or values, we thoughtfully and respectfully suggest improvements.
7. Personal growth and professionalism — We act with intrinsic motivation to remain useful, energetic, eager to learn, polite, and well-presented at all times.
8. Responsible use of resources — We use our authority and the organization’s resources solely in line with Hamgam Sanat’s objectives and best interests.
9. Operational excellence — We strive to protect company assets, minimize rework, simplify and standardize processes, document activities, reduce unnecessary discussions, and eliminate wasteful costs.